We recommend you to PRINT the QR code on paper or pdf file when you are setting 2FA.
This QR Code will allow you to recover Google Authentication in case of phone loss or app delete.
If you didn't keep your QR code and you can't recover the 2FA app, please send email to firstname.lastname@example.org to contact Bauhinia support team.
Bauhinia support team may ask for providing your registration information or verification documents, such as passport, to confirm account owner identity.
It will take about 4 days to 1 week to recover your account.