If you have the backup QR code of your Bauhinia Exchange account, you will be able to recover the 2FA settings on additional/other devices with easy steps.
Please scan the backup QR code by a device you intend to set the 2FA.
If you don't have the backup QR code and you can't recover the 2FA app, please contact us.
Bauhinia support may ask for your registration information and verification documents, such as passport, to confirm account owner identity.
It will take about 4 days to 1 week to recover access your account.