If you forget your password, you can click "Problem Logging In?" at the login window and you will receive an email, the subject "Reset Password".
You need to click the reset link and it will lead you to a reset password window.
You can enter a new password in both "New Password" and "Matching Password" at the Reset Password window.
Press "Reset Password' and your password will be changed.
Password must be at least 8 characters in length, including 1 Capital letter and 1 number.
The steps as follows:
0. Clear the history and cache on the browser.
1. Click the Login button at right hand side at the top or My Page.
2. Click Problem Logging In?
3a. If you are existing user and forgot your password,
Select I’m an existing user and I forgot my password and enter your registered Username.
Press Send Email.
You will receive an email which subject "Reset Password".
Please check the email inbox.
After clicking the link at the "Reset Password" email, the browser will lead you to the reset password page.
You can enter a new password.
Again enter the same password to confirm in the lower field.
Finally, click Reset Password to finish the process.
**The reset link of "Reset Password" email can be used only once.
If you use the same reset link twice or more, you get a message "Password reset error".
3b. If you have already registered at Bauhinia, but you didn't receive the verification email,
Select I’m a new user and I haven’t received my verification email
Enter the Email address which you use for register at Bauhinia.
Press Send Email
You will receive the verification email again.
If you can't log in to the website, it may be resolved by clear the history, the cache file of your browser and cookies.